Terms of Service of ClickMeMaybe

Last updated: 3 September 2026

Table of Contents
§1. General Provisions §2. Definitions §3. Technical Requirements §4. General Rules of Use §5. Account Agreement §6. Scope of the Service and Paid Plans §7. Payments and Billing §8. Free Plan and AI Credits §9. Right of Withdrawal §10. Liability §11. Complaints §12. Intellectual Property and Customer Content §13. Data Protection §14. Out-of-Court Dispute Resolution §15. Changes to the Digital Service §16. Price List §17. Changes to the Terms §18. Final Provisions

§ 1. General Provisions

  1. These Terms define the types, scope and conditions of services provided electronically through ClickMeMaybe, available at clickmemaybe.com (hereinafter: the "Service"), the rules for concluding and terminating agreements and the complaint procedure.
  2. These Terms constitute the regulations referred to in Article 8 of the Polish Act of 18 July 2002 on the Provision of Services by Electronic Means.
  3. The Service Provider is Michał Woźniak operating under the business name HEXGRID Michał Woźniak, registered office: ul. Bagienna 36C, 70-772 Szczecin, Poland, registered in the Central Registry and Information on Business Activity (CEIDG) of the Republic of Poland, Tax ID (NIP): 9552112428, REGON: 320190228.
  4. Contact with the Service Provider: email: hello@clickmemaybe.com, correspondence address: ul. Bagienna 36C, 70-772 Szczecin, Poland, phone: +48 537 357 057.
  5. Before using the Service, the User is required to read these Terms and the Privacy Policy. Creating an Account requires accepting them.

§ 2. Definitions

§ 3. Technical Requirements

  1. To use the Service you need: (a) a device with Internet access, (b) a current version of a web browser (Google Chrome, Mozilla Firefox, Apple Safari or Microsoft Edge) with JavaScript and cookies enabled, (c) an active email account, (d) to display Widgets — the ability to add the Snippet to the source code of your Website (directly, via a tag manager or via one of the CMS plugins provided by the Service Provider).
  2. It is prohibited to: (a) use viruses, bots, scripts or other software aimed at disrupting the Service, (b) attempt to gain unauthorised access to the Service or other Users' Accounts, (c) use the Service contrary to its purpose, including automating actions beyond the features provided by the Service Provider, (d) artificially generate Widget displays or Leads.
  3. The Service Provider uses security mechanisms including TLS encryption, firewall, access control, regular backups and server monitoring.
  4. The Service Provider is not liable for technical problems or limitations of the User's hardware, software, Website or hosting that prevent proper operation of the Snippet and Widgets.

§ 4. General Rules of Use

  1. The User shall use the Service in accordance with applicable law, these Terms and good practices.
  2. The User may install the Snippet only on Websites they own or are authorised to administer.
  3. The User is solely responsible for the content and configuration of their Widgets and for their lawfulness on the Website — in particular for: (a) informing Visitors about the processing of their data and providing a privacy notice, (b) obtaining any consents required on the Website (e.g. for marketing communication), (c) not using misleading or manipulative content (e.g. fake countdowns, fabricated social proof, false claims), (d) not collecting special categories of data (health, religion, etc.) through Widgets, (e) not using Leads for unsolicited communication in breach of the law.
  4. The User shall not provide unlawful content through the Service and shall not display Widgets that infringe third-party rights or contain content that is illegal, offensive, or promotes fraud, malware or phishing.
  5. The User shall provide true, current and complete data during registration and keep it up to date.
  6. Prices are displayed in the currency selected at checkout (e.g. USD, EUR, PLN). Any applicable VAT or sales tax is calculated and collected by Paddle at checkout in accordance with the User's location, unless the Price List expressly states otherwise.
  7. The User shall keep the Account credentials confidential and not share them with third parties. Actions performed after logging in to the Account are treated as actions of the User.
  8. The Service Provider may suspend or delete the Account of a User who breaches these Terms or the law, after prior notice to cease the breach, and — in serious cases (e.g. phishing, malware, fraud) — without prior notice, deactivating the Widgets concerned.

§ 5. Account Agreement

  1. The Account Agreement is concluded by: (a) completing the registration form — providing a name, email address and password, (b) accepting these Terms and the Privacy Policy, (c) clicking the "Register" button.
  2. Registration is also possible through an external provider (e.g. Google), in which case the Service Provider receives only the basic profile data (name, email address).
  3. Clicking "Register" concludes the Account Agreement for an indefinite period. The Service Provider confirms registration by sending an email to the address provided.
  4. The Account Agreement is an agreement for the provision of a Digital Service within the meaning of the Consumer Rights Act. The Account is free of charge; paid Plans and AI Credits are governed by §6–§8.
  5. The User may terminate the Account Agreement at any time without giving reasons by deleting the Account from the account settings or by sending a statement to hello@clickmemaybe.com. Deletion of the Account ends any active Subscription at the end of the current Subscription Period.
  6. The Service Provider may terminate the Account Agreement with a 14-day notice period if the User: (a) breaches these Terms, (b) provides false data, (c) uses the Service contrary to its purpose, (d) acts to the detriment of the Service Provider, other Users or Visitors.
  7. After termination, the Account, Websites, Widgets and Leads are deleted within 30 days (copies in backups — within 90 days), and personal data is processed in accordance with the Privacy Policy. The Widgets stop displaying on the User's Websites.
  8. Before deleting the Account the User should export the Leads they wish to keep. The Service Provider is not obliged to restore deleted data.
  9. Deletion of the Account does not affect the validity of agreements concluded before deletion, including the obligation to pay fees for Plans used before deletion.
  10. In the event of a breach of the Terms, the Service Provider may temporarily suspend the Account or individual Widgets pending clarification, informing the User by email.
  11. The Service Provider may refuse to register an Account for a User who was previously removed for breaching these Terms.
  12. The Account is non-transferable — it cannot be sold or transferred to another person without the Service Provider's consent. Agencies may manage Websites of their own clients within their Account and are responsible for having the appropriate authorisation from those clients.
  13. The Service Provider is not liable for loss of data stored in the Account caused by force majeure or circumstances beyond its control; the User is responsible for exporting Leads to their own systems.

§ 6. Scope of the Service and Paid Plans

  1. Through the Service the Service Provider enables the User to: (a) add Websites and generate a Snippet, (b) create, configure and publish Widgets (pop-ups, sticky bars, floating CTAs, social proof, countdowns, callback and exit-intent forms), (c) set display rules (e.g. timing, scroll, exit intent, pages, devices), (d) collect, view, and export Leads submitted by Visitors, (e) receive notifications about new Leads, (f) view display and conversion statistics, (g) use AI features to generate widget content within the available AI Credits.
  2. The scope of features and the limits (number of Websites, Widgets, monthly displays or Leads, AI Credits, removal of "Powered by ClickMeMaybe" branding, etc.) depend on the User's Plan as described in the Price List.
  3. The agreement for a paid Plan or an AI Credit package is concluded when the User completes the payment through Paddle. Paddle acts as Merchant of Record — the User's purchase transaction is concluded with Paddle, which resells the Plan to the User; the Service itself is provided by the Service Provider under these Terms. Paddle's checkout terms (paddle.com/legal) apply to the payment transaction.
  4. A Subscription is concluded for the selected Subscription Period (monthly or annual) and renews automatically for the same period unless the User cancels it before the end of the current period. A one-time AI Credit package is a one-off purchase.
  5. If a usage limit of the Plan is reached (e.g. monthly displays), the Service Provider may stop displaying Widgets or accepting Leads on the Websites concerned until the next period or until the User upgrades the Plan. The User will be informed in the panel and by email.
  6. The Service Provider does not guarantee any particular business results (e.g. number of Leads, conversion rate) — these depend on the User's Website, offer, traffic and Widget configuration.
  7. The Service Provider aims for high availability of the Service and the Widget delivery endpoints but does not guarantee uninterrupted operation. The Service Provider may temporarily limit availability for maintenance, updates or repairs, informing Users in advance where possible; planned outages longer than 24 hours will be announced at least 48 hours in advance.
  8. The Snippet is loaded on the User's Website asynchronously and is designed not to block the Website; nevertheless the User installs it at their own responsibility and should verify the Website works correctly after installation.
  9. The Service Provider acts as a processor of Visitors' data contained in Leads and processes it only on the User's instructions, in accordance with §13 and the Privacy Policy.
  10. The Service Provider may block individual Widgets or Websites if it determines that they breach the law, these Terms or the rights of third parties, or if the Website distributes malware or phishing.

§ 7. Payments and Billing

  1. Using paid Plans and AI Credit packages requires payment in accordance with the current Price List.
  2. Payments are processed exclusively through Paddle (Paddle.com Market Ltd) as Merchant of Record. Paddle accepts cards and other payment methods available at checkout, calculates and collects applicable taxes and issues invoices/receipts to the User. Card and bank details are provided directly to Paddle and never reach the Service Provider.
  3. Invoices and receipts are delivered electronically by Paddle to the email address given at checkout. The User agrees to receive invoices in electronic form.
  4. Subscription fees are charged automatically at the beginning of each Subscription Period using the payment method saved with Paddle.
  5. The User may cancel the Subscription at any time from the Account panel (or via the link in Paddle's emails). Cancellation stops the renewal — the User keeps access to the paid Plan until the end of the current Subscription Period, after which the Account is downgraded to the Free plan.
  6. Upgrading the Plan takes effect immediately and the difference is charged proportionally; downgrading takes effect from the next Subscription Period.
  7. AI Credits included in a Plan are renewed at the start of each Subscription Period and unused Credits do not carry over, unless the Price List provides otherwise. AI Credits purchased as one-time packages do not expire for as long as the Account exists.
  8. AI Credit packages are one-off purchases: once Credits have been used they are not refundable. Unused Credits may be refunded only in the cases described in §9.
  9. Fees for a Subscription Period already started are not refunded, except in the cases described in §9 (right of withdrawal) or §11 (complaints).
  10. If a payment fails, Paddle will retry it; if payment is not made the Service Provider may downgrade the Account to the Free plan or suspend paid features until the arrears are settled.
  11. The Service Provider may offer discount codes, promotions and special offers; their conditions are specified each time in the offer.
  12. Payment disputes shall first be resolved amicably. Payment-related requests should be sent to support@clickmemaybe.com; the User may also use Paddle's buyer support at paddle.net.

§ 8. Free Plan and AI Credits

  1. After creating an Account the User may use the Free plan, which provides a limited set of features and limits (as set out in the Price List) free of charge and for an unlimited time, and which may include a small pool of AI Credits.
  2. Widgets displayed under the Free plan may carry "Powered by ClickMeMaybe" branding; its removal is available in paid Plans.
  3. The Free plan does not involve any financial obligations on the part of the User and may be ended by the User at any time by deleting the Account.
  4. The Service Provider may change the limits of the Free plan or discontinue it, informing Users at least 14 days in advance by email or in the panel.
  5. AI Credits (included or purchased) are not exchangeable for cash and have no monetary value outside the Service.
  6. Free AI Credits are granted at the Service Provider's discretion and may be modified or discontinued at any time.

§ 9. Right of Withdrawal

  1. The right of withdrawal applies exclusively to Consumers and Entrepreneurs with Consumer Rights.
  2. A Consumer or Entrepreneur with Consumer Rights may withdraw from a distance Agreement (paid Plan or AI Credit package) within 14 days from the date of conclusion of the Agreement without giving reasons and without incurring costs, subject to points 3 and 4 below.
  3. The right of withdrawal does not apply to the agreements listed in Article 38(1) of the Consumer Rights Act — in particular where the Digital Service has been fully performed with the Consumer's express prior consent and acknowledgement that they lose the right of withdrawal, and to Digital Content (e.g. AI-generated content) supplied with such consent. AI Credits that have already been used are treated as a service performed at the Consumer's request.
  4. In the event of effective withdrawal, the Service Provider (through Paddle) refunds all payments received without undue delay, no later than 14 days from receipt of the withdrawal statement, using the same payment method.
  5. If the Consumer requested that the Service start before the end of the withdrawal period, the refund may be reduced proportionally by the value of the Service provided until the withdrawal statement was received — i.e. the part of the Subscription Period used and the AI Credits used, at the prices from the Price List in effect on the date of conclusion of the Agreement.
  6. A withdrawal statement may be submitted: (a) electronically to hello@clickmemaybe.com, (b) in writing to: HEXGRID Michał Woźniak, ul. Bagienna 36C, 70-772 Szczecin, Poland. A clear statement of the intention to withdraw is sufficient; no form is required.
  7. To meet the deadline it is sufficient to send the statement before the 14-day period expires.

§ 10. Liability

  1. The Service Provider provides the Service with due diligence, in accordance with applicable law and these Terms.
  2. The Service Provider is not liable for: (a) use of the Service by the User contrary to the Terms or the law, (b) the content and configuration of Widgets and their compliance with the law applicable to the User's Website, (c) the way the User uses the Leads, including communication with Visitors, (d) consequences of the User providing false or outdated data or sharing Account credentials, (e) the User's failure to export Leads before deleting the Account.
  3. The User is responsible towards Visitors and third parties for the Widgets displayed on their Website and shall hold the Service Provider harmless from claims arising from Customer Content or the User's use of Leads.
  4. The Service Provider is not liable for disruptions resulting from: (a) force majeure, (b) failures of telecommunications or hosting infrastructure beyond its control, (c) planned maintenance announced in advance, (d) attacks on the infrastructure despite reasonable security measures, (e) changes on the User's Website, CMS or browsers that affect the Snippet.
  5. Towards Users who are not Consumers, the Service Provider's liability is limited to the fees paid by the User in the 12 months preceding the event giving rise to the claim, and excludes lost profits and indirect damages.
  6. The Service Provider does not guarantee any business results of using the Widgets (number of Leads, conversions, sales).
  7. The Service Provider is not liable for content posted by Users in the Service, including Customer Content and the accuracy of Leads submitted by Visitors.

§ 11. Complaints

  1. The User may file a complaint in connection with non-performance or improper performance of the Service by the Service Provider.
  2. Complaints should be submitted electronically to support@clickmemaybe.com or in writing to the Service Provider's registered address.
  3. A complaint should contain at least: (a) the User's name or business name, (b) the email address assigned to the Account, (c) a description of the problem (ideally with the Website domain and Widget concerned), (d) the date the problem occurred, (e) the User's request.
  4. The Service Provider considers complaints within 14 days of receipt. For Consumers, failure to respond within this period means the complaint is considered justified.
  5. The response is sent to the email address from which the complaint was submitted, unless the User indicated another address.
  6. If the complaint needs to be supplemented, the Service Provider will ask the User for the missing information; the period runs from the delivery of the supplemented information.
  7. The Service Provider may refuse to consider a complaint filed more than 90 days after the event on which it is based.
  8. If the complaint is upheld, the Service Provider takes corrective action within a period agreed with the User.
  9. A Consumer may file a complaint regarding the Digital Service under Chapter 5b of the Consumer Rights Act (non-conformity of the Digital Service with the Agreement).
  10. The Service Provider is liable for non-conformity of the Digital Service with the Agreement that existed at the time of delivery and was revealed within 2 years of that moment.
  11. In the event of non-conformity, the Consumer may demand that the Digital Service be brought into conformity with the Agreement.
  12. The Service Provider brings the Digital Service into conformity within a reasonable time from being informed of the non-conformity and without excessive inconvenience to the Consumer.
  13. If bringing the Digital Service into conformity is impossible or would involve excessive costs for the Service Provider, the Consumer may submit a statement of price reduction or withdrawal from the Agreement.
  14. The Consumer may submit a statement of price reduction or withdrawal when: (a) bringing the Digital Service into conformity is impossible or requires excessive costs, (b) the Service Provider has not brought it into conformity, (c) the non-conformity persists despite attempts to remedy it, (d) the non-conformity is serious enough to justify a price reduction or withdrawal without first requesting a remedy, (e) it is clear from the Service Provider's statement or the circumstances that it will not bring the Digital Service into conformity within a reasonable time or without excessive inconvenience.
  15. The reduced price shall be in such proportion to the contractual price as the value of the non-conforming Digital Service is to the value of a conforming one.
  16. The Service Provider refunds amounts due as a result of a price reduction without undue delay, no later than 14 days after receiving the Consumer's statement.
  17. The Consumer may not withdraw from the Agreement if the non-conformity is insignificant.
  18. The provisions concerning Consumers in this section apply accordingly to Entrepreneurs with Consumer Rights.
  19. For a Digital Service delivered continuously, the Service Provider is liable for non-conformity that occurred or was revealed during the period in which the Digital Service was to be delivered under the Agreement.
  20. In the event of disputes regarding complaints, a Consumer may use the out-of-court methods described in §14.

§ 12. Intellectual Property and Customer Content

  1. All elements of the Service — its name, logo, design, user interface, Snippet and Widget code, source code, databases, texts and graphics — are the property of the Service Provider or its licensors and are protected by copyright and industrial property law.
  2. The Service Provider grants the User a non-exclusive, non-transferable licence, limited to the duration of the Agreement, to use the Service, install the Snippet on the User's Websites and display Widgets to Visitors. Use of the Service does not transfer any rights to its elements to the User.
  3. Copying, modifying, decompiling, reverse-engineering or redistributing the Snippet, Widget code or other elements of the Service outside the scope necessary to use it is prohibited without the Service Provider's prior written consent.
  4. Customer Content, including Leads, remains the property of the User. The User grants the Service Provider a licence to host, process and display Customer Content solely to the extent necessary to provide the Service. The User warrants that they hold the rights to the Customer Content and that it does not infringe third-party rights.

§ 13. Data Protection

Detailed information on the processing of personal data — the controller, purposes and legal bases, recipients, retention periods, rights of data subjects and cookies — is contained in the Privacy Policy at clickmemaybe.com/privacy, which forms an integral part of these Terms. With respect to Users' data (Account, payments, support) the Service Provider is the data controller. With respect to Visitors' data submitted through Widgets (Leads), the User is the data controller and the Service Provider acts as a processor on the User's documented instructions (Article 28 GDPR): it stores the Leads, displays them in the Account, sends notifications, applies appropriate security measures, does not use the Leads for its own purposes, and deletes them upon deletion of the Account. A data processing agreement is available on request at hello@clickmemaybe.com.

§ 14. Out-of-Court Dispute Resolution

  1. The provisions of this section apply exclusively to Consumers and Entrepreneurs with Consumer Rights.
  2. The Consumer may use out-of-court complaint and redress procedures, in particular: (a) apply to a permanent consumer arbitration court operating at the Trade Inspection, (b) apply to the provincial inspector of the Trade Inspection to initiate mediation, (c) obtain free assistance from a district (municipal) consumer ombudsman or a consumer organisation.
  3. The Consumer may also use the EU online dispute resolution platform (ODR) under Regulation (EU) No 524/2013, available at: ec.europa.eu/consumers/odr.
  4. Detailed information on out-of-court procedures is available on the website of the Polish Office of Competition and Consumer Protection: www.uokik.gov.pl.

§ 15. Changes to the Digital Service

  1. The Service Provider may make changes to the Digital Service that are not necessary to maintain its conformity with the Agreement only for the justified reasons set out below.
  2. The Service Provider may change the Digital Service in order to: (a) adapt to market, technological or legal changes, (b) improve existing features and Widgets, (c) introduce new features, Widget types or integrations, (d) fulfil legal obligations, (e) improve security and performance.
  3. The Service Provider informs Users of a planned change to the Digital Service at least 14 days in advance, in a clear manner, by email or in the panel.
  4. Changes to the Digital Service do not involve any costs for the Consumer.
  5. If a change significantly and negatively affects the Consumer's access to or use of the Digital Service, the Service Provider informs the Consumer in advance of: (a) the nature of the change, (b) its date, (c) the right to terminate the Agreement.
  6. The Consumer may terminate the Agreement without notice within 30 days from the date of the significant change or from being informed of it, if later.
  7. Points 4–6 apply accordingly to Entrepreneurs with Consumer Rights.
  8. Points 5–6 do not apply if the Service Provider allows the Consumer to keep, at no additional cost, the Digital Service in conformity with the Agreement in an unchanged state.

§ 16. Price List

  1. The current Price List is available at: clickmemaybe.com/pricing.
  2. The Price List contains: (a) the available Plans (Free, Starter, Growth, Agency) and their prices for monthly and annual billing, (b) the features and limits of each Plan, (c) the prices of AI Credit packages and other add-ons, (d) the available currencies.
  3. The Service Provider may change the Price List. A change does not affect Agreements concluded before the change — the User uses the paid Plan on the existing terms until the end of the current Subscription Period; the new prices apply from the next renewal.
  4. The Service Provider informs Users of a change to the Price List affecting their Plan at least 14 days before the renewal by email or in the panel. A User who does not accept the new price may cancel the Subscription before it renews.

§ 17. Changes to the Terms

  1. The Service Provider may amend these Terms for important reasons, such as: (a) changes in the law affecting the Service, (b) changes in the scope or form of the Service, (c) introduction of new features or Plans, (d) technological or organisational changes, including a change of payment provider, (e) the need to comply with decisions or guidelines of public authorities, (f) changes in the Service Provider's data.
  2. Users are informed of changes to the Terms at least 14 days before they take effect, by email to the address assigned to the Account and by a notification in the panel.
  3. A User who does not accept the amended Terms may terminate the Account Agreement within 14 days of being notified.
  4. Failure to terminate within the period referred to in point 3 means acceptance of the amended Terms.
  5. A change to the Terms does not affect rights acquired before it takes effect, including paid Plans for the current Subscription Period.
  6. The amended Terms bind the User who has not terminated the Agreement from the date they take effect.

§ 18. Final Provisions

  1. These Terms apply from 3 September 2026.
  2. These Terms are governed by the law of the Republic of Poland. Disputes shall be resolved by the court having jurisdiction over the Service Provider's registered office, except that in disputes with Consumers the competent court is determined under general rules; mandatory consumer protection provisions of the Consumer's country of residence remain unaffected.
  3. Matters not regulated by these Terms are governed by Polish law, in particular the Civil Code, the Consumer Rights Act, the Act on the Provision of Services by Electronic Means and the GDPR.

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